Convenient location Delicious breakfast and dinner Fluent English speaking staffs (especially thanks to Ms. Tomoko Tomii) Recently refurbished room Kids room with toys Coffee/tea corner with snacks
Kawin
грудень 2023 р.
The location is excellent, only a short walk from the main train station. The resort offers a shuttle bus to pick you up from the station. The rooms are really spacious and well designed. The outdoor onsen was excellent. Other than the comment below the staff were efficient and there were many at hand.
Andrew
квітень 2024 р.
From the second we walking through the door we were greeted and made to feel very comfortable. The welcome matcha tea and sweets upon arrival was a pleasant surprise. All the staff were very friendly, offered great information for sights in the area, and made us feel at home. It was such a pleasant stay. The onsen baths were also very relaxing with a beautiful and spacious outdoor bath. Everything through the hotel was clean and decorated with great sense.
Niaya
липень 2024 р.
Exceptional service, felt very cared for, huge rooms and super clean too. Had great views of the snow and mountains, and private Onsen available upon booking! The property only has a few rooms (relative to other hotels in the area), so it was homely and not crowded. Free shuttle from hotel to airport and only short walk/drive to the rentals and slopes. Will definitely come back
Thi
січень 2024 р.
Staff was great and warm, and spoke english well enough. Love the big japanese style room and yukatas provided. Futons were comfy and the small treats given were nice.The gardens were lovely.
Kohana
грудень 2024 р.
Great ambience and very nice onsen. The multi course dinner is served in a private alcove and is a great experience. The public spaces in the hotel are beautifully laid out.
Terence
листопад 2023 р.
- spacious room for two people. - the pillow is very comfortable and I slept very well with it!! - staffs are all very nice and willing to help, even with limited English:-) - the location is also perfect! Only 4-5 min walk from the west exit of the Echigo-Yuzawa station. There are lots of shops and restaurants in the same street.
Chill
березень 2024 р.
Great hospitality from the staff, always going the extra mile, my family and I had a great time. This establishment is family oriented, has great onsen and bathing facilities, everything you need for a ryokan experience. The room is traditional ( and may be slightly dated), but very well maintained and exceptionally clean.
Neo
жовтень 2024 р.
A great place to wind down and calm your mind. The onsen facility is very good. We tried both the private and public spaces. Love the outdoor onsen experience. The hotel has a very lovely lounge with free coffee, tea and snacks. The location is near the train station, comfortable walking distance.
Marisa
грудень 2023 р.
It was clean. Very cozy and quiet. Onsen was great. And the service staff could speak good English. They helped to bring our luggages into the rooms for us too. 10 min walk to restaurants and Yuzawa Kogen to play snow or ski.
Ai
грудень 2024 р.